Cleanfeed Canada

Cleanfeed Canada is an undertaking of the Canadian Coalition Against Internet Child Exploitation (CCAICE); a group which includes Cybertip.ca, Internet service providers, federal and provincial governments, and law enforcement.

This initiative aims to reduce access to child sexual abuse images.

 
FAQs
Appeal Process
Participating ISPs
 

Appeal Process

If any party responsible for the hosting, content or design of material, or any person who seeks access to a URL stored within the Blocking List maintained by Cybertip.ca for the purpose of Project Cleanfeed Canada complains, appeals or makes representation about the accuracy of the content assessment then the following procedures would apply:

  1. The matter will be referred to the Director of Cybertip.ca who will be personally responsible for compliance with the reassessment process.
  2. The Director will record the complaint and can delegate the reassessment to the tipline's Supervisor providing the Supervisor wasn't party to the original decision. If that were the case then the Director will conduct the reassessment process herself/himself.
  3. The relevant manager (either the Supervisor or the Director) will revisit the URL and reassess the content and consider any evidence retained from the original process to determine if the URL should remain on the Blocking List or not.
  4. If the relevant manager performing the review described in section 3 is not sure if the URL should remain on the Blocking List or not, then the relevant manager will request a second opinion from their own Line Manager. If there is no consensus then a final further opinion will be sought from next most senior Line Manger.
  5. If, after due consideration by all Cybertip.ca individuals involved in accordance with the above procedure, it is determined the URL should remain on the Blocking List, the complainant will be informed accordingly.
  6. If after consideration by all Cybertip.ca individuals involved, it is determined the URL should not remain on the Blocking List, the URL will be removed from the Blocking List and all participating members will be notified of its withdrawal and the complainant will be informed of the decision.
  7. If the complainant appeals the reassessment set out in paragraph 5, Cybertip.ca will seek an independent judgment of the URL from the National Child Exploitation Coordination Centre. Its decision will be final.
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